Heathrow to Kent Taxi — Fixed-Fare Airport Transfers, 24/7

Terms and Conditions

Operator: C Line Cars | Based: Tunbridge Wells, Kent | Last updated: August 2026

These terms and conditions govern the booking and provision of private hire taxi transfer services by C Line Cars. By making a booking with C Line Cars, you agree to these terms.

1. Booking Terms

1.1 Confirmation. A booking is confirmed when C Line Cars acknowledges your reservation in writing (by text, WhatsApp, or email) or verbally by phone. An unacknowledged online form submission does not constitute a confirmed booking — await confirmation before assuming the booking is in place.

1.2 Fixed fare. The fare quoted and confirmed at the time of booking is the fare charged for the journey. No additional charges apply beyond the flat £5 pick-up and drop-off charge, which is disclosed and included in every quoted fare. There are no peak-hour surcharges, overnight rate additions, or last-minute increases on pre-booked fixed-fare transfers.

1.3 Accurate information. You are responsible for providing accurate journey details at the time of booking, including the correct pick-up address, Heathrow terminal, flight number, departure or arrival time, and passenger count. C Line Cars is not liable for failed or disrupted transfers arising from incorrect information provided at booking.

1.4 Vehicle allocation. C Line Cars will allocate a vehicle appropriate to the group size and luggage confirmed at booking. If passenger numbers or luggage substantially exceed what was stated at booking, C Line Cars reserves the right to charge for an appropriate upgrade or to decline the additional load where no suitable vehicle is available.

1.5 Waiting time. For departure transfers (pick-up from Kent address), the driver will wait up to 15 minutes beyond the confirmed pick-up time without additional charge. For arrivals collections from Heathrow, free waiting time is included from the actual landing time as tracked by C Line Cars. Extended waiting beyond these periods may incur an additional charge — notify C Line Cars as early as possible if your departure is running significantly late.

2. Cancellation Policy

2.1 Customer cancellation. Cancellations must be communicated to C Line Cars directly by phone or WhatsApp on 01892 308080 as early as possible. The following general terms apply:

• More than 24 hours before the transfer: Cancellation accepted, no charge in most cases.
• 12–24 hours before the transfer: Partial charge may apply — confirm at the time of cancellation.
• Less than 12 hours before the transfer or no-show: Full fare may be charged to cover the driver's allocated time and journey.

Cancellation terms may vary for peak season bookings (July, August, Christmas/New Year) and for group minibus bookings. Specific terms will be confirmed at the time of booking for these categories.

2.2 Flight cancellation. If your flight is cancelled by the airline, contact C Line Cars immediately. Where reasonable notice is given, we will attempt to reschedule the transfer to your rebooked flight. Cancellation charges may be waived at C Line Cars' discretion where the cancellation is due to airline disruption beyond your control.

2.3 C Line Cars cancellation. In the unlikely event that C Line Cars is unable to fulfil a confirmed booking due to vehicle breakdown, driver illness, or force majeure, we will provide as much notice as possible and assist in arranging alternative transport where practicable. In such cases, any payment made will be refunded in full.

3. Liability

3.1 C Line Cars carries appropriate insurance for private hire operations. All vehicles are maintained to required private hire standards and all drivers hold valid private hire licences issued by Tunbridge Wells Borough Council.

3.2 C Line Cars is not liable for missed flights arising from circumstances outside our control, including but not limited to exceptional M25 or road traffic incidents, road closures, accidents, severe weather, or other force majeure events. Passengers are advised to allow sufficient time for their transfer as detailed in our journey time guides.

3.3 C Line Cars is not liable for loss of or damage to passenger luggage or belongings unless caused directly by the negligence of a C Line Cars driver.

3.4 Nothing in these terms limits C Line Cars' liability for personal injury or death arising from negligence, or for any other liability that cannot be excluded by law.

4. Passenger Conduct

Passengers are expected to behave in a manner that does not endanger or distress the driver or other passengers. C Line Cars reserves the right to refuse or terminate a transfer where passenger behaviour is unsafe, abusive, or unlawful. No refund will be issued in these circumstances.

5. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from a booking with C Line Cars will be subject to the jurisdiction of the English courts.

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Privacy Policy

Operator: C Line Cars | Applicable law: UK GDPR / Data Protection Act 2018 | Last updated: August 2026

C Line Cars is committed to protecting the privacy and personal data of all customers. This policy explains what data we collect, how we use it, and your rights under UK GDPR.

6. What Data We Collect

When you make or enquire about a booking, we collect:

• Contact details: Name, phone number, email address.
• Journey details: Pick-up address, destination, Heathrow terminal, flight number, date and time.
• Journey preferences: Passenger count, luggage information, vehicle type, child seat requirements.
• Payment information: Payment method confirmed at booking (we do not store card details).
• Communications: Records of booking communications by phone, WhatsApp, email, or online form for booking administration purposes.

We collect only the data necessary to fulfil your booking and operate our service. We do not collect data beyond what is required for these purposes.

7. How We Use Your Data

Your data is used for:

• Confirming and managing your booking
• Contacting you about your transfer (confirmation, driver details, changes)
• Issuing VAT receipts where requested
• Flight tracking for arrivals collections
• Complying with legal obligations as a licensed private hire operator

We do not use your data for marketing purposes without your explicit consent. We do not sell, rent, or share your personal data with third parties except where required to fulfil your booking (for example, providing driver contact details) or where required by law.

8. Data Retention

Booking records are retained for a period sufficient to comply with our legal obligations as a licensed private hire operator and for any reasonable dispute resolution period. Contact data is not retained beyond the period necessary for the purposes above. You may request deletion of your personal data at any time — see Your Rights below.

9. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where we have no legitimate reason to retain it.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Portability: Request your data in a portable format.
• Objection: Object to processing of your data for direct marketing purposes.

To exercise any of these rights, contact C Line Cars by email at twclinetaxi@gmail.com or by phone on 01892 308080. We will respond within 30 days.

If you are dissatisfied with how we handle a data request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Website Data

This website uses basic session data to operate the booking form and deliver the site. See the Cookies and Legal page for information on how this website uses cookies.